FAQ: Orders and Shipping
Yes, Kabrita.sa offers free shipping on all orders across the KSA.
Delivery time is typically as follows:
- Riyadh: 1 to 2 working days
- Jeddah: 2 to 3 working days
- Dammam: 2 to 3 working days
- Other Cities: 2 to 5 working days
Yes, you can track your order by entering your shipment tracking number:
- For UAE: Aramex Track Shipments
- For KSA: Starkinks Track Shipments
Due to hygiene reasons, formula products cannot be returned once opened. However, if you receive a damaged or incorrect product, please contact customer service for assistance.
We understand that every baby is different. If your baby does not adjust to Kabrita, you may request a refund within 7 days of purchase. This applies to first-time purchases only. Please contact customer service for details, and terms & conditions may apply.
Refunds typically take up to 20 working days after the product has been collected and inspected. To be eligible for a refund, the tins must be unopened and in their original condition. Please contact our customer service team to initiate the process.
We are working on introducing a subscription plan soon. Stay tuned!